Support

The latest version of the installer is always available from the OpenSceneryX home page and the release notes for the latest version of the library are available here. We answer some of your Frequently Asked Questions here.

We are not running any public beta testing at the moment. Any future betas will be announced and linked from here.

If you’re having trouble installing or using the library on any machine, we also have a series of instruction videos available on YouTube:

If you are still having trouble, please post your issues here and we’ll do our best to answer them. If you prefer a private discussion, please use the contact form.

Mac Requirements

The Mac installer is a 64-bit application that runs on the following operating systems:

  • macOS Mojave 10.14.x
  • macOS High Sierra 10.13.x
  • macOS Sierra 10.12.x
  • OS X El Capitan 10.11.x
  • OS X Yosemite 10.10.5

Windows Requirements

The Windows installer is a 64-bit application that runs on the following operating systems:

  • Windows 10
  • Windows 8.1
  • Windows 7 SP1 – Note that although it works for some and fails for others on this OS, I no longer have any way of testing it so you’re mostly on your own. However, check out the FAQs section for some things to try if it’s not working on your Win 7 system.

Linux Requirements

The Linux installer is supplied as 32-bit and 64-bit versions that run on the following operating systems:

  • Linux Mint 16 or later
  • CentOS 7.0 or later
  • Ubuntu 14.04 LTS or later
  • Debian 6.0 or later
  • OpenSUSE 11.3 or later
  • Fedora 13 Desktop or later

If not provided by your distro, you will need to install the following additional packages:

  • GTK+ 3 (3.4.1 minimum)
  • glib 2.0
  • glibc-2.11 (32-bit)
  • glibc-2.14 (64-bit)
  • libsoup 2.4
  • libstdc++.so.6.0.13
  • libunwind8

22 thoughts on “Support”

  1. I have uninstalled OpenSceneryX by deleting the folder, but WED is still referring in the Forest object to the OpenSceneryX library. Should I change/delete more stuff?

    Your support is much appreciated!

    • WED itself doesn’t refer to OpenSceneryX objects, but scenery packages you open in WED may do. So you’ll need to find out which scenery packages are using OpenSceneryX and move those out of your X-Plane folder.

  2. Hello,
    I try to install OpenSceneryX in a Windows 10 (64 bit) environment via the installer (version 2.1.0b3) . The program guides me through the set up but when it asks me to select the path to x-plane 11’s custom scenery folder it does not recognize it finally. Can you help me, please?

    best regards

    Jan

  3. i started the installation, and it seemed to stop on a .forest file, after a while the installer crashed. ever since it has frozen and crashed on every .forest file

    • Sorry you’re having trouble. When you say it “crashes”, what exactly happens – is there an error or message displayed?

      Also, has it now got past the forests?

      Finally, what operating system and version are you using?

        • i found a workaround: rename the exe, twice: once to another arbitrary name and second time back to the original name.

          LONGER EXPLANATION: i downloaded the installer today (oct 29), and copied it as “C:\X-Plane 11\OpenSceneryX Installer”, then double-clicked the exe file within that folder — i’ve seen that sometimes a space in the folder name is not handled properly, so i copied the folder to C: but that did not fix it. so i renamed the exe itself to contain no spaces that generated a bunch of database-looking errors. renamed the exe BACK to include spaces and now it starts OK. i believe this implies that the permissions on the file were not set properly after unzipping it, so that it lacked the user’s permissions.

          OUT OF THE BOX (without my file renamings): win10, version 1709, build 16299.248. the installer starts, then windows asks if i want to allow this app to change my system (i click on Yes) and then the installer disappears and nothing else seems to happen. it does not seem to crash (or windows would have told me that it crashed), but rather, seems to think that there is nothing to install.

          • Thank you very much for the extra info. I have been trying to replicate this problem on my Win 10 machines. I saw it once but unfortunately didn’t have the debugging tools running (sod’s law!) and have never seen it since – must have run the installer 50 times after deleting various parts of the opensceneryx install each time, including occasionally re-downloading it from the OSX site to add that into the mix. Interesting observation about renaming the exe after download, but I’m wondering whether it’s more random (bad) luck or a network issue causing the problem. Before you managed to fix it, was it crashing *every* time you ran it?

    • Hello, just follow the instructions on the OpenSceneryX home page:

      1. Download the Mac Disk image
      2. Double-click it
      3. Drag copy the installer to your Applications folder
      4. Run it from there
      5. Follow the instructions inside the installer

  5. To anyone who fail to initiate the installer on Windows 7, I was able to install the package with “Run as administrator” option, hope this will help our fellow XPlane fans!

    Thank you aussi, although I haven’t tried the sceneries which use your asset yet, I appreciate the effort you put into this.

  7. The latest installer gives a 404 error when trying to download a forest file and won’t progress beyond that file – I haven’t been able to catch which one. Unfortunately, since the installer deletes the old files before it downloads the new ones, OpenSceneryX is now broken on my installation. It causes X-Plane to crash so I have had to disable it. Is there a log file somewhere to look at?

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