Support

The latest version of the installer is always available from the OpenSceneryX home page and the release notes for the latest version of the library are available here. We answer some of your Frequently Asked Questions here.

We are not running any public beta testing at the moment. Any future betas will be announced and linked from here.

If you’re having trouble installing or using the library on any machine, we also have a series of instruction videos available on YouTube:

If you are still having trouble, please post your issues here and we’ll do our best to answer them. If you prefer a private discussion, please use the contact form.

Mac Requirements

The Mac installer is a 64-bit application that runs on the following operating systems:

  • macOS Mojave 10.14.x
  • macOS High Sierra 10.13.x
  • macOS Sierra 10.12.x
  • OS X El Capitan 10.11.x
  • OS X Yosemite 10.10.5

Windows Requirements

The Windows installer is a 64-bit application that runs on the following operating systems:

  • Windows 10
  • Windows 8.1
  • Windows 7 SP1 – Note that although it works for some and fails for others on this OS, I no longer have any way of testing it so you’re mostly on your own. However, check out the FAQs section for some things to try if it’s not working on your Win 7 system.

Linux Requirements

The Linux installer is supplied as 32-bit and 64-bit versions that run on the following operating systems:

  • Linux Mint 16 or later
  • CentOS 7.0 or later
  • Ubuntu 14.04 LTS or later
  • Debian 6.0 or later
  • OpenSUSE 11.3 or later
  • Fedora 13 Desktop or later

If not provided by your distro, you will need to install the following additional packages:

  • GTK+ 3 (3.4.1 minimum)
  • glib 2.0
  • glibc-2.11 (32-bit)
  • glibc-2.14 (64-bit)
  • libsoup 2.4
  • libstdc++.so.6.0.13
  • libunwind8

33 thoughts on “Support

  1. I have uninstalled OpenSceneryX by deleting the folder, but WED is still referring in the Forest object to the OpenSceneryX library. Should I change/delete more stuff?

    Your support is much appreciated!

    • WED itself doesn’t refer to OpenSceneryX objects, but scenery packages you open in WED may do. So you’ll need to find out which scenery packages are using OpenSceneryX and move those out of your X-Plane folder.

  2. Hello,
    I try to install OpenSceneryX in a Windows 10 (64 bit) environment via the installer (version 2.1.0b3) . The program guides me through the set up but when it asks me to select the path to x-plane 11’s custom scenery folder it does not recognize it finally. Can you help me, please?

    best regards

    Jan

    • Hello, just follow the instructions on the OpenSceneryX home page:

      1. Download the Mac Disk image
      2. Double-click it
      3. Drag copy the installer to your Applications folder
      4. Run it from there
      5. Follow the instructions inside the installer
  3. To anyone who fail to initiate the installer on Windows 7, I was able to install the package with “Run as administrator” option, hope this will help our fellow XPlane fans!

    Thank you aussi, although I haven’t tried the sceneries which use your asset yet, I appreciate the effort you put into this.

  4. The latest installer gives a 404 error when trying to download a forest file and won’t progress beyond that file – I haven’t been able to catch which one. Unfortunately, since the installer deletes the old files before it downloads the new ones, OpenSceneryX is now broken on my installation. It causes X-Plane to crash so I have had to disable it. Is there a log file somewhere to look at?

  5. Trying to get the latest version OpenSceneryx. Downloaded new installer and it indicates files installed but no file to be found in my custom scenery (or anywhere else). The installer shows up fine wherever I place it – now in the custom scenery file. I’ve watched installation videos and checked forum comments and seem to have done everything correctly but the file just does not show up. Is there a link to manually download the file? (Found an old one but page won’t open). Using Windows10 and latest xp11. Any suggestions appreciated.

  6. Hello, I’ve tried to download the opensceneryx but when i’m in the install page it says “the parameter is incorrect”
    thanks for the help

  7. Hello, I downloaded Openscenery and installed it properly, and received no errors during the install. I can see the file under custom scenery.
    My issue is: I can only see the textures for a custom airport, and not on any other airports? How do I enable the textures for all airports and not just the single custom airport?
    Thank you!

  8. Hello team
    mt 2.6.0 installer crashes at the very initrial step when I run the installer.exe file (even as administrator).

    Any suggestions?

    OS. Windows10
    xPlane version: 11.35

    Thanks in advance for help.
    D.

    • This has been reported by users a couple of times, but usually it somehow manages to fix itself before it can be investigated further. Have you tried re-running it since the initial failure?

      Also, can you clarify whether the installer launches and shows its window, or fails to launch at all? If it launches, at which step does it crash and does it show any error messages?

      • Hi,
        magic happens !
        After several attempts over the past 3 days, eventually today the installer started and it’s now running properly, without any change.
        Thanks for reply, anyway.

        D.

        • Strange, that’s another case of the problem mysteriously fixing itself – you’re the third or fourth person to report this on Win 10 but I’ve never seen it myself in testing.

          Glad it’s working for you now!

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