35 thoughts on “Support

  1. Running 32-bit Gentoo Linux
    KDE 4.8.0
    glibc-2.13-r4
    libstdc++.so.6
    gtk+-3.0.12-r1
    cups-1.5.0-r4

    The 2.0 installer generates the following error:

    Runtime Error 4: Failed Assertion
    Press OK to Continue
    Press Cancel to Quit.

    Please report what caused this error
    along with the information below.

    ../Common/plugin.cpp: 6893
    Failure Condition: 0
    The application cannot continue because a needed file cannot be installed. libstdc++.so.5: cannot open shared object file: No such file or directory

    • Hi, thats odd. The requirements for the installer should be libstdc++.so.6 so I’m not too clear why it’s trying to access libstdc++.so.5. I’ve raised a support request from the developers of the cross-platform IDE I use.

      (moved to /support)

  2. Hi, I’m trying to install OpenSceneryX on ubuntu 64 bit and while the installer works and downloads a load of files, it doesn’t seem to put them in the right folder inside X-Plane. I can see it download a lot of pngs which end up in /tmp and then obj files which just seem to appear for a second and then disappear again. I have no idea whats going on really. All the folders have been created in X-Plane/Custom Scenery/OpenSceneryX but there aren’t any files.

    Thanks 🙂

    • Hi, I’ve just tested on Ubuntu 64-bit (with ia32-libs package installed) and OpenSceneryX installs fine. Do you have any additional security features installed in Linux, for example SELinux?

      • No, I don’t use SELinux. My X-Plane installation is located on a separate partition though I doubt that would make a difference… Is there a debug mode or some kind of log I can check? I find it really strange that it downloads the files and then doesn’t copy them to the right folder.. :S Thanks for the help!

          • To follow up on this – there was an issue with v2.0.0 and v2.0.1 of the installer on Linux, when X-Plane is installed on a different partition or disk. This has been resolved for the next release (probably v2.0.2).

          • I had the same issue (Linux too) and wondered why after all that downloading the OpenSceneryX ended up with 2802 subfolders and 0 files (consuming around 10 MB).
            Doh!

            So thanks you for figuring this issue out. 🙂
            Do you already have a release-date for the new installer (v2.0.2)?
            Or any “official” advise on how to work around this?

            My solution: create a faked/empty X-Plane-10 folder (with an empty “Custom Scenery”-folder) somewhere on the same partition as the “/tmp”-directory. Point the OpenSceneryX-installer to that directory.
            Keep that folder in sync with your actual X-Plane10-installation.

            Yet in my case this is still not satisfying, as /tmp recides on it’s own separate partition ….
            and symbolic links do not trick the installer 🙁

          • I think that’s the best workaround solution. There haven’t been any further releases to OpenSceneryX since 2.0.0, and I’ll post here and on twitter when there is, so you don’t need to worry about keeping things in sync too often. I’ve had good reports about the installer v2.0.2 so if I have time I’ll release it this week-end.

  3. Hi.

    Not sure if this is the right place to post, but I encountered a problem trying to install the Mac version of OpenScenery, with a “nilobjectexception” error. My X-plane 10 is installed on an external drive.

    Cheers.

  4. I hope you can help… I’ve been trying to download opensceneryx to use some of the scenery package dowloads that require it. While downloading it using the installer, at 75% of all files downloaded (right after 737-800 easyjet), I get an error message that reads, “Error: “File does not appear to be a Zip file (‘PK’ header missing)” I’ve tried downloading it twice (including deleting the previous download) – same thing each time. I’m using Windows 7 Home Premium 64bit and tried both Firefox and explorer as my browser. I’m new to X-Plane and at a loss. Any help would be appreciated. Thanks,

    – Dave

  5. There are some scenery packages that fail to load because of the following problem::

    Failed to find resource ‘opensceneryx/objects/furniture/lights/flood.obj’ at ‘Custom Scenery/EDVK/opensceneryx/objects/furniture/lights/flood.obj’

    Maybe this has changed from earlier version to the current one.
    Is there any fix for this problem?

    • Yes, that was my own stupid mistake – I accidentally removed a library path from the 2.0.0 build. This is fixed in the next release, but to work around it you can edit the ‘library.txt’ file in Custom Scenery/OpenSceneryX and add the following line:

      EXPORT opensceneryx/objects/furniture/lights/flood.obj objects/furniture/lights/flood/1/object.obj

  6. the “install” for does not work, It only goes as far as maybe trying to install 43 out of 3600, then it just stops and I have to start over. I am running windows 8.1, I have the new X-plane 10, and I try and upload the “custom scenery” but then it has to be updated thru “open scenery x” and it sill will not continue to update the program, what am I doing wrong? can someone help me please

  7. Hello

    Just tried to install OpenSceneryX for X-Plane for the first time and it keeps getting stuck on /objects/aircraft/jets/heavy/b737-800/easyjet/texture.png. Doesnt matter what I do, tried to delete and start again and still gets stuck on this file. Current file shows at 100% but the installation can go no further.

    Please advise.
    Thanks
    Ed

    • Hi Ed,

      Sorry about this – it’s a problem that I had thought we had squashed. Could you try something for me – Hit this URL in a web browser and let me know whether the file successfully downloads to your machine. Then try extracting the zip file – is there a texture inside?

          • Hi Ed,

            That’s really good to hear, though very strange that it happened in the first place. The odd thing is that a few people have reported issues with that particular texture via the installer, yet there is nothing special about it. Can I just check – when you followed my previous instructions to manually download it, was there a texture with the same name already in the folder?

  8. I just downloaded this. I’m running a Windows 7 so downloaded the windows version I’m running the 64 bit version of X plane 10 by Laminar Research. After I downloaded and installed the Opensceneryx I noticed it was only for 32 bit. Saw mention of another 32 bit download if your running 64 bit but looks like that is only for Linux. Anyway I’m not able to use this or the scenery I’ve been trying to install which requires OSX. Do I want to download the other 32 bit for Linux I mentioned above or is there something else I need to do? Any help would Greatly be Appreciated Thank You.

  9. I have uninstalled OpenSceneryX by deleting the folder, but WED is still referring in the Forest object to the OpenSceneryX library. Should I change/delete more stuff?

    Your support is much appreciated!

    • WED itself doesn’t refer to OpenSceneryX objects, but scenery packages you open in WED may do. So you’ll need to find out which scenery packages are using OpenSceneryX and move those out of your X-Plane folder.

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