Support

If you’re having trouble installing or using the library, please post your issues here and we’ll do our best to answer them. If you prefer a private discussion, please use the contact form.

Please note: The latest release version of the installer is always available from the OpenSceneryX home page

When we build beta versions of the installer for public testing, they will be linked from this page. There are currently no active public betas.

13 thoughts on “Support”

  1. Running 32-bit Gentoo Linux
    KDE 4.8.0
    glibc-2.13-r4
    libstdc++.so.6
    gtk+-3.0.12-r1
    cups-1.5.0-r4

    The 2.0 installer generates the following error:

    Runtime Error 4: Failed Assertion
    Press OK to Continue
    Press Cancel to Quit.

    Please report what caused this error
    along with the information below.

    ../Common/plugin.cpp: 6893
    Failure Condition: 0
    The application cannot continue because a needed file cannot be installed. libstdc++.so.5: cannot open shared object file: No such file or directory

    • Hi, thats odd. The requirements for the installer should be libstdc++.so.6 so I’m not too clear why it’s trying to access libstdc++.so.5. I’ve raised a support request from the developers of the cross-platform IDE I use.

      (moved to /support)

  4. Hi, I’m trying to install OpenSceneryX on ubuntu 64 bit and while the installer works and downloads a load of files, it doesn’t seem to put them in the right folder inside X-Plane. I can see it download a lot of pngs which end up in /tmp and then obj files which just seem to appear for a second and then disappear again. I have no idea whats going on really. All the folders have been created in X-Plane/Custom Scenery/OpenSceneryX but there aren’t any files.

    Thanks :)

    • Hi, I’ve just tested on Ubuntu 64-bit (with ia32-libs package installed) and OpenSceneryX installs fine. Do you have any additional security features installed in Linux, for example SELinux?

      • No, I don’t use SELinux. My X-Plane installation is located on a separate partition though I doubt that would make a difference… Is there a debug mode or some kind of log I can check? I find it really strange that it downloads the files and then doesn’t copy them to the right folder.. :S Thanks for the help!

          • To follow up on this – there was an issue with v2.0.0 and v2.0.1 of the installer on Linux, when X-Plane is installed on a different partition or disk. This has been resolved for the next release (probably v2.0.2).

          • I had the same issue (Linux too) and wondered why after all that downloading the OpenSceneryX ended up with 2802 subfolders and 0 files (consuming around 10 MB).
            Doh!

            So thanks you for figuring this issue out. :-)
            Do you already have a release-date for the new installer (v2.0.2)?
            Or any “official” advise on how to work around this?

            My solution: create a faked/empty X-Plane-10 folder (with an empty “Custom Scenery”-folder) somewhere on the same partition as the “/tmp”-directory. Point the OpenSceneryX-installer to that directory.
            Keep that folder in sync with your actual X-Plane10-installation.

            Yet in my case this is still not satisfying, as /tmp recides on it’s own separate partition ….
            and symbolic links do not trick the installer :-(

          • I think that’s the best workaround solution. There haven’t been any further releases to OpenSceneryX since 2.0.0, and I’ll post here and on twitter when there is, so you don’t need to worry about keeping things in sync too often. I’ve had good reports about the installer v2.0.2 so if I have time I’ll release it this week-end.

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